Email support
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sebas@thetaskr.appTroubleshooting
Something not working?
Start with these steps. The setup guide walks through every step.
I approved the photo, but the apps on my child's device didn't unlock. What should I do?
Make sure both devices are online, then open taskr on your child's device. Check that your child's device is set as the primary device (in taskr on the child's device: Settings → Screen Time Settings → Set This Device as Primary) and that both devices are updated to the latest iOS. If the apps are still locked, email sebas@thetaskr.app with the time you approved the task and we'll look into it.
The Family Controls permission prompt failed or got dismissed. How do I get it back?
The permission is granted on your child's device, with your parent Apple ID. First check that your child is in your Apple Family (Settings → Your Name → Family on your iPhone) and that both devices are updated to the latest iOS. If taskr on your child's device still shows Ask for Screen Time access, tap it and approve the popup. If it doesn't, delete and reinstall taskr on your child's device, open it, and accept the Family Controls prompt again. (If you turned off app deletion in Screen Time, allow it again for this step.) Still stuck? Email sebas@thetaskr.app with the time it happened.
My child's device isn't syncing with mine.
Check that both devices are online, that both are in the same Apple Family Sharing group, and that your child joined your family in taskr with your family code. Update iOS on both devices, then open taskr on your child's device. If tasks or approvals still don't show up, email sebas@thetaskr.app with both device models, their iOS versions, and roughly when it stopped syncing.
How do I cancel taskr Pro?
taskr Pro is billed through your Apple Account, so you cancel it in iOS Settings, not in taskr. On your iPhone, open Settings, tap your name, tap Subscriptions, choose taskr, and tap Cancel Subscription. If you're in the free month and don't want it to renew, Apple says to cancel at least 24 hours before the trial ends. Only the person whose Apple Account bought the subscription can cancel it. See Apple's guide to cancelling a subscription for other devices.
FAQ
Common support questions
How do I get help with taskr?
Email sebas@thetaskr.app. We read every message and respond personally, usually within one business day.
What information should I include in a support email?
iPhone or iPad model, iOS version, taskr version (Settings → About in the app), and a short description of what's happening, including any screenshots if you have them.
Is there a way to request a feature?
Yes — email us. Feature requests from real families shape the roadmap.
Where can I report a bug?
Email sebas@thetaskr.app with the steps to reproduce. Screenshots and screen recordings help a lot.
How do I cancel or manage my taskr account?
Open taskr, go to Settings, and tap Account. From there you can manage your profile and delete your account if you choose. Email us if you'd like help.